Frequently Asked Questions
Everything you need to know about your luxury footwear experience.
How do I determine the correct shoe size?
We recommend consulting our comprehensive Size Guide, which includes a printable foot scale and conversion charts for UK, US, and EU sizing. If you are between sizes, we generally suggest sizing down for our traditional leather-soled oxfords.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure shoes are tried on a carpeted surface to avoid scuffing the leather soles, as damaged soles are ineligible for a refund.
How long does domestic and international shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. All shipments are fully insured and include a tracking number via email.
Do you offer a repair or resoling service?
Yes, we provide a premium refurbishment service for all Barker Goodyear-welted shoes. This includes a full sole and heel replacement using original factory components to extend the life of your footwear.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using cedar shoe trees after every wear, applying a high-quality beeswax polish monthly, and allowing at least 24 hours between wears for the leather to breathe.